Synter Product Warranty
Warranty by Material
Our Technical Assistance team is available to provide all necessary support.
Products in stainless steel AISI 304
Accessories, hinges, handles, support bars, and pivot pins
- Functionality: 5 years
- Finish: Coastal regions: 3 years | Other regions: 5 years
Products in stainless steel AISI 201
Hinges with bearings
- Functionality: 3 years
- Finish: Coastal regions: 6 months | Other regions: 1 year
Other Hinges
Chromed iron
- Functionality: 1 year
- Finish: Coastal regions: 30 days | Other regions: 1 year
Zinc-coated iron
- Functionality: 3 months
- Finish: Coastal regions: not recommended | Other regions: 30 days
Warranty by Lock Type
Synter Mechanical Locks Stainless steel, roller, sliding, and accessibility models (40mm and 55mm)
- Functionality: 5 years
- Finish: Coastal regions: 3 years | Other regions: 5 years
Mechanical Locks in Zamac
Gol, Pop, and Moderna Glow lines (40mm and 55mm)
- Functionality: 5 years
- Finish: Coastal regions: 1 year | Other regions: 3 years
Electronic Locks and Devices
Functionality warranty: 1 year (counted from the date of the industry-issued invoice).
For more details, consult the product manual.
Important for Warranty Service
To speed up support, have your purchase invoice on hand, issued by
Synter or an authorized reseller.
Service hours
Monday to Thursday: 7:30 a.m. – 5:20 p.m.
Friday: 7:30 a.m. – 4:40 p.m.
(Brasília time)
Synter Support Channels